Refund & Return policy
Last Updated: February 18, 2026
At San Diego Rustic Furniture, our mission is to bring you premium-quality beauty products and exceptional service every step of the way. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet expectations, our return and refund process is designed to be simple, smooth, and stress-free—because your beauty experience should always be effortless.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
Unused and in original condition
Returned in original packaging, including all parts, manuals, and accessories
Proof of purchase must be provided
We accept returns within 30 days of delivery. We do not accept returns beyond 30 days.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
Return shipping costs are the customer’s responsibility. A prepaid return label is not included.
If you need a return label, please contact support and we can provide one at your cost.
To return an item:
Repack the item securely in its original packaging.
Attach the prepaid return label to the outside of the package.
Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
Take clear photos of the damaged item(s)
Contact our customer service within 7 days of delivery
Send the photos along with your order details to: info@sdupholsterysupplies.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Custom & Made-to-Order Items
Custom, made-to-order, or personalized furniture items are final sale and not eligible for returns unless damaged or defective upon arrival.
Shipping Information
Processing Time: 0–2 business days
Transit Time: 3–5 business days
Total Delivery Time: 3-7 business days
Order Cut-Off Time: 05:00 PM (EST)
Shipping Method: Free Shipping
Shipping Region: United States only
Contact Information
If you have any questions regarding your return or need assistance, please feel free to contact us:
Physical Address: 68713 Perez Rd b3
Cathedral City, CA 92234
United States
Phone: +1 (760) 324-9060
E-mail: info@sdupholsterysupplies.com
Website: http://sdupholsterysupplies.com/
Customer Support Response Time:
We aim to respond to all inquiries within 24–48 business hours.