Frequently Asked Questions (FAQs)

 

1. What products do you sell?

San Diego Rustic Furniture sells residential furniture intended for everyday home use. Our product range includes sofas, sectional sofas, beds, modular seating, and other living room and bedroom furniture.

2. Do you offer free shipping?

Yes. We offer free standard shipping on eligible orders within the United States. Shipping details are provided at checkout based on the product and delivery location.

3. How long does shipping take?

Orders are typically processed within 1–2 business days after payment confirmation.

Estimated delivery times are as follows:

  • Small to medium furniture items:
    Estimated delivery within 3–7 business days after order processing.
  • Large furniture items (Sofa, Chairs, Bench, Table and Bed furniture):
    Estimated delivery within 7–14 business days after order processing.

Delivery times are estimates and may vary due to location, carrier schedules, weather conditions, or other factors beyond our control.

4. Do you ship internationally?

No. At this time, San Diego Rustic Furniture ships within the United States only.

5. Will I receive tracking information?

Yes. Once an order has shipped, tracking information is sent by email when available, depending on the delivery method used.

6. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as secure online payment methods available at checkout.

7. Is my payment information secure?

Yes. All payments are processed securely through third-party payment processors. San Diego Rustic Furniture does not store or have access to full payment card details.

8. What is your return policy?

We offer a 30-day return and refund policy for eligible items. Returned products must be unused, unassembled, and in original packaging. Full details are available in our Refund & Returns Policy.

9. Are there items that cannot be returned?

Yes. The following items are not eligible for return or refund:

  • Clearance or final sale items
  • Customized or made-to-order furniture

10. What should I do if my item arrives damaged or incorrect?

If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with relevant details so we can review the issue and assist with next steps.

11. Can I cancel or change my order?

If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

12. How can I contact customer support?

You can contact San Diego Rustic Furniture using the details below for order-related or general inquiries.

Contact Information

Business Name: San Diego Rustic Furniture
Address: 68713 Perez Rd b3, Cathedral City, CA 92234, United States

Phone: +17603249060
Email: info@sdupholsterysupplies.com